National Chain Closes 2 Locations Over Racist Names Found on Receipts

June 03, 2019 - 1:26 pm
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CHARLOTTE, N.C. - A national chain has closed two of its North Carolina stores and two workers were fired after racist names were added to two customer receipts.

 News outlets report Smoothie King announced that it closed the stores in Charlotte after the receipts were issued Sunday.

 Photos of the receipts were posted on Twitter. In one instance, an employee listed the n-word as the customer name on a receipt. On the other, a Korean customer was listed as "Jackie Chan."

 A company statement said both workers were terminated and the two stores involved will be closed "until the franchisees and their respective teams complete further training" to ensure it doesn't happen again. The company also said it is continuing to investigate to ensure that anyone else involved has been fired.

On Sunday, Smoothie King CEO Wan Kim released the following statement:

“Today, two instances happened in our Charlotte franchise stores that are totally unacceptable and go against every value that we stand for. Two of our team members wrote inappropriate, racial remarks about our guests.  We have zero tolerance for any action where a guest is disrespected, and we have taken immediate and decisive action. As of tonight, both team members involved have been terminated.  Both stores will be closed until the franchisees and their respective teams complete further training on our standards and to ensure that nothing like this occurs again.  Additionally, we are continuing our investigation to insure that any individuals involved in these situations have been terminated.  This behavior does not in any way reflect our company’s commitment to creating an open and welcoming environment, and for that we sincerely apologize. Our senior management team is taking additional steps to reinforce and retrain all of our franchisee and store-level employees of our inclusivity policies and best practices.”